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PRESERVATION FAQs
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HOW DOES IT WORK & CAN I PRE-ORDER?APR is an online gift shop with a focus on providing beautiful, handmade products for you and your loved ones. From Everlasting posies, resin bookmarks, stationery to other handmade goodies such as Pressed Flower Frames, jewellery, wreaths and terrariums, there are many options available to order. You can also enquire about flowers for your wedding here and bouquet preservation here. Items can be ordered by simply selecting your item/s and carefully following the prompts on the screen before securely checking out. For pre-orders simply add your date to any of the special message sections provided or contact me here to double check your date. Items that require posting will be posted within 2-3 business days. Please ensure you check my delivery areas before purchasing and read all additional info on product pages. More information is available by clicking on a product and reading the info descriptions provided. Some items are made to order, please check the info descriptions provided for turnaround times or contact me here for confirmation. Delivery and pick up days are Wednesday to Friday, unless otherwise pre-arranged. For same day delivery, orders close by 4pm. There will be a banner on the product page with the words SOLD OUT with the corresponding date if it's unavailable. You can also contact me here to double check. Orders processed as same day delivery but that are made on or after 4pm will be delivered the next day, unless pre-arranged with me. Items that require posting will be posted within 2-3 business days. For postage details see Australia Post.
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WHAT DAYS DO YOU OPERATE?Currently, my delivery days are Wednesday to Friday—except on public holidays and over the Christmas and New Year period—unless we have arranged something else. I may operate on certain holidays that fall on weekends, such as Mother’s Day, but you will be informed of this in advance. I can do custom orders outside of Wednesday-Friday but orders will need to be over $100 and pre-arranged with me.
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WHAT SUBURBS DO YOU DELIVER TO?Below is a list of the suburbs I deliver to. Please read carefully. For products that are sent out via post, delivery is Australia Wide. Illawarra Albion Park Rail; Albion Park; Austinmer; Avon; Avondale; Balarang; Balgownie; Barrack Point; Black Butt; Bellambi; Berkeley; Brownsville; Bulli; Calderwood; Cleveland; Clifton; Coalcliff; Coledale; Coniston; Cordeaux; Cordeaux Heights; Corrimal; Cringila; Croom; Dapto; Darkes Forest; Dombarton; Dunmore; East Corrimal; Fairy Meadow; Farmborough Heights; Fernhill; Figtree; Flinders; Gwynneville; Haywards Bay; Helensburgh; Horsley; Huntley; Kanahooka; Keiraville; Kembla Grange; Kembla Heights; Kemblawarra; Koonawarra; Lake Heights; Lake Illawarra; Lilyvale; Macquarie Pass; Maddens Plains; Mangerton; Marshall Mount; Mount Keira; Mount Kembla; Mount Ousley; Mount Pleasant; Mount Saint Thomas; Mount Warrigal; North Macquarie; North Wollongong; Oak Flats; Otford; Port Kembla; Primbee; Russell Vale; Scarborough; Shell Cove; Shellharbour; Spring Hill; Stanwell Park; Stanwell Tops; Tarrawanna; Thirroul; Tongarra; Towradgi; Tullimbar; Unanderra; Warilla; Warrawong; West Wollongong; Windang; Wollongong; Wombarra; Wongawilli; Woonona; Yallah; Yellow Rock. Southern Highlands Alpine; Avoca; Aylmerton; Balaclava; Balmoral; Bangadilly; Belanglo; Berrima; Bong Bong; Bowral; Braemar; Bullio; Burradoo; Bundanoon; Burrawang; Calwalla; Canyonleigh; Colo Vale; East Bowral; East Kangaloon; Exeter; Fitzroy Falls; Glenquarry; Hanging Rock; High Range; Hill Top; Hoddles Cross Roads; Joadja; Kangaloon; Lower Mittagong; Manchester Square; Mandemar; Medway; Meryla; Mittagong; Moss Vale; Mount Murray; Myra Vale; New Berrima; Paddys River; Penrose; Robertson; Sutton Forest; Wattle Ridge; Welby; Werai; Wildes Meadow; Willow Vale; Wingello; Woodlands; Yarrunga; Yerrinbool. Wollondilly Appin; Bargo; Belimbla Park; Bingara Gorge; Burragorang; Brownlow Hill; Buxton; Camden Park; Cawdor; Couridjah; Douglas Park; Glenmore; Lakesland; Maldon; Menangle; Mount Hunter; Mowbray Park; Nattai; Nangarin; Oakdale; Orangeville; Pheasants Nest; Picton; Razorback; Silverdale; Tahmoor; The Oaks; Theresa Park; Thirlmere; Wallacia; Wallacia Heights; Warragamba; Werombi; Wilton; Yanderra. Camden Bickley Vale; Bringelly; Camden; Camden South; Catherine Field; Cawdor; Cobbitty; Currans Hill; Elderslie; Ellis Lane; Gledswood Hills; Grasmere; Gregory Hills; Harrington Park; Kirkham; Mount Annan; Narellan; Narellan Vale; Oran Park; Smeaton Grange; Spring Farm.
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CAN I SELECT WHICH FLOWERS ARE SENT?Unfortunately, no. APR is unlike a traditional store front Florist and therefore cannot meet each individual need as such. You can be assured however that APR will do whatever it takes to provide a beautiful end product.
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I WANT TO SEND FLOWERS ON THE WEEKEND, CAN YOU HELP?"My typical delivery days are Wednesday to Friday, however there may be a slight possibility that I can help you, provided there is enough notice. You can contact me here to double check.
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WHEN IS THE ORDER DEADLINE & WHEN WILL MY ORDER BE DELIVERED?Delivery and pick up days are Wednesday to Friday, unless otherwise pre-arranged. For same day delivery, orders close by 4pm. There will be a banner on the product page with the words SOLD OUT with the corresponding date if it's unavailable. You can also contact me here to double check. Orders processed as same day delivery but that are made on or after 4pm will be delivered the next day, unless pre-arranged with me. To keep the price of my blooms as they are I take the most efficient route and therefore am unable to always fulfill timed deliveries. Residential addresses: between 8am-7pm; Everywhere else: between 9am-5pm. An email will be sent to let you know your order is on its way. Please check delivery areas to ensure delivery to your area. If you're sending something to a secure apartment please check that someone will be home, as a $10 fee is charged to you if I need to re-deliver. Alternatively you can provide a time they will be home in the comment sections provided and I will work this into my schedule.
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WHAT IF I WANT TO SEND SOMETHING TO A SECURE APARTMENT OR NO-ONE IS HOME?SECURE APARTMENT If you wish to send an order to a secure apartment you will need to ensure someone will be home to receive thier order. If nobody is home, a $10 fee will be sent to you if I need to re-deliver. To avoid this, you can provide a time they will be home and I will work my schedule around that time. OTHER RESIDENCES If no one is home, I will find a secure, shady spot near the door. Fresh flowers are packed in water and will be fine to be left somewhere safe until someone comes home.
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WHAT IF I HAVE GIVEN THE WRONG ADDRESS OR THE PERSON IS NO LONGER AT THE ADDRESS GIVEN?Please ensure that I am provided with the correct address, including the unit or apartment number if applicable. I am relying on you to be as accurate as possible to ensure a smooth delivery. If I am given the wrong address and am unable to deliver your order, I will charge a $10 re-delivery fee to send it out again that day or the next trading day.
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HELP! THERE’S A PROBLEM WITH MY ORDER! WHAT CAN I DO?The best way to handle this is to call me on 0404 589 087 if it's urgent. Alternatively, you can contact me here. I’ll do my best to accommodate to your change but because I operate on super-quick turn-around times this may not always be possible and I really need 24-hour’s notice to change an order. For any cancellations, 50% of the total amount will be refunded to make up for losses, which are hard to ascertain.
Please note:
APR is in no way responsible for the condition your flowers arrive in. It is imperative that you carefully follow all care/delivery steps to ensure it reaches APR in the best condition possible. Sending a clear image of your flowers beforehand is recommended if you’re unsure of their suitability. Your flowers will be assessed on arrival and if they are deemed unusable, unfortunately a replica may need to be made (extra charges apply) or proceeding further will be halted. Please note that the $150 deposit is non-refundable.
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