FAQs & DELIVERY

Frequently asked questions

HOW DOES IT WORK & CAN I PRE-ORDER?


My focus is on providing a beautiful floristry service that's simple and efficient to use. Your order will either be delivered by hand or post, depending on what you order. I have fresh flowers, everlasting posies and other hand made goodies available to purchase. Simply select your item and the date/delivery options and I will process that order for you. Specific information is available in the descriptions of all the products. Please refer to it before purchasing. Products that are delivered personally by me must be ordered before 4pm for same day delivery. You will know something is still available as you will be able to select it but orders made after 4pm will be delivered the next day or if it is a pre-order, the date selected. You can pre-order. Simply add your date to the message section provided.The best thing is you’ll know your order is locked in.




WHAT IS THE DIFFERENCE BETWEEN THE SIZES OF THE GRANDE RANGE?


Posies are simpler in design with shorter stems than a traditional bouquet, making them easier to look after and perfect to put out on display in your home. The main difference is size and stem count. Grande means "great" or "large" in French and the options within the range start from large and keep getting larger.




WHAT SUBURBS DO YOU DELIVER TO?


Below is a list of the suburbs I deliver to. Please read carefully. For products that are sent out via post, delivery is Australia Wide. Illawarra Albion Park Rail; Albion Park; Austinmer; Avon; Avondale; Balarang; Balgownie; Barrack Point; Black Butt; Bellambi; Berkeley; Brownsville; Bulli; Calderwood; Cleveland; Clifton; Coalcliff; Coledale; Coniston; Cordeaux; Cordeaux Heights; Corrimal; Cringila; Croom; Dapto; Darkes Forest; Dombarton; Dunmore; East Corrimal; Fairy Meadow; Farmborough Heights; Fernhill; Figtree; Flinders; Gwynneville; Haywards Bay; Helensburgh; Horsley; Huntley; Kanahooka; Keiraville; Kembla Grange; Kembla Heights; Kemblawarra; Koonawarra; Lake Heights; Lake Illawarra; Lilyvale; Macquarie Pass; Maddens Plains; Mangerton; Marshall Mount; Mount Keira; Mount Kembla; Mount Ousley; Mount Pleasant; Mount Saint Thomas; Mount Warrigal; North Macquarie; North Wollongong; Oak Flats; Otford; Port Kembla; Primbee; Russell Vale; Scarborough; Shell Cove; Shellharbour; Spring Hill; Stanwell Park; Stanwell Tops; Tarrawanna; Thirroul; Tongarra; Towradgi; Tullimbar; Unanderra; Warilla; Warrawong; West Wollongong; Windang; Wollongong; Wombarra; Wongawilli; Woonona; Yallah; Yellow Rock. Southern Highlands Alpine; Avoca; Aylmerton; Balaclava; Balmoral; Bangadilly; Belanglo; Berrima; Bong Bong; Bowral; Braemar; Bullio; Burradoo; Bundanoon; Burrawang; Calwalla; Canyonleigh; Colo Vale; East Bowral; East Kangaloon; Exeter; Fitzroy Falls; Glenquarry; Hanging Rock; High Range; Hill Top; Hoddles Cross Roads; Joadja; Kangaloon; Lower Mittagong; Manchester Square; Mandemar; Medway; Meryla; Mittagong; Moss Vale; Mount Murray; Myra Vale; New Berrima; Paddys River; Penrose; Robertson; Sutton Forest; Wattle Ridge; Welby; Werai; Wildes Meadow; Willow Vale; Wingello; Woodlands; Yarrunga; Yerrinbool. Wollondilly Appin; Bargo; Belimbla Park; Bingara Gorge; Burragorang; Brownlow Hill; Buxton; Camden Park; Cawdor; Couridjah; Douglas Park; Glenmore; Lakesland; Maldon; Menangle; Mount Hunter; Mowbray Park; Nattai; Nangarin; Oakdale; Orangeville; Pheasants Nest; Picton; Razorback; Silverdale; Tahmoor; The Oaks; Theresa Park; Thirlmere; Wallacia; Wallacia Heights; Warragamba; Werombi; Wilton; Yanderra. Camden Bickley Vale; Bringelly; Camden; Camden South; Catherine Field; Cawdor; Cobbitty; Currans Hill; Elderslie; Ellis Lane; Gledswood Hills; Grasmere; Gregory Hills; Harrington Park; Kirkham; Mount Annan; Narellan; Narellan Vale; Oran Park; Smeaton Grange; Spring Farm.




CAN I SELECT WHICH FLOWERS ARE SENT?

Unfortunately, no. Unlike a traditional florist, I create just one posy style each week using the freshest and prettiest blooms available. Occasionally, I may have to substitute flowers due to supply, which means there may be some variations to the weekly style (colour, flower choice etc.,). Be assured that APR will find the best substitution which will uphold the beauty of your order.




WHAT DAYS DO YOU OPERATE?

Currently, my delivery days are Wednesday to Friday—except on public holidays and over the Christmas and New Year period—unless we have arranged something else. I may operate on certain holidays that fall on weekends, such as Mother’s Day, but you will be informed of this in advance. I can do custom orders outside of Wednesday-Friday but orders will need to be over $100 and pre-arranged with me.




I WANT TO SEND FLOWERS ON THE WEEKEND, CAN YOU HELP?


My typical delivery days are Wednesday to Friday. I don’t work Sundays but there may be a slight possibility that I can help you on a Saturday but I will need to know by 8pm Friday at the very latest. You can contact me here.




WHEN IS THE ORDER DEADLINE & WHEN WILL MY ORDER BE DELIVERED?


Delivery days are Wednesday to Friday (unless we pre-aranged something else). For next day delivery, order by 10pm the day before. If an item is in stock, you will be able to select it and process the order. If not, then I may be out of stock. For Flower Crowns, order by 10pm Thursdays for Friday delivery and Fridays for Saturday delivery. You can also pre-order, which I encourage. Same day delivery orders have a deadline of 4pm. Pre-ordering is encouraged to avoid missing out. To keep the price of my blooms as they are I take the most efficient route and therefore am unable to always fulfill timed deliveries. All posies will be delivered between 9am and 5pm, except residential addresses which will be delivered between 8am and 7pm. An email will be sent to let you know your posy is being delivered. You will be notified by email or phone if there is a problem.




WHAT IF I WANT TO SEND SOMETHING TO A SECURE APARTMENT OR NO-ONE IS HOME?


SECURE APARTMENT If you wish to send an order to a secure apartment you will need to ensure someone will be home to receive thier order. If nobody is home, a $10 fee will be sent to you if I need to re-deliver. To avoid this, you can provide a time they will be home and I will work my schedule around that time. OTHER RESIDENCES If no one is home, I will find a secure, shady spot near the door. Fresh flowers are packed in water and will be fine to be left somewhere safe until someone comes home.




WHAT IF I HAVE GIVEN THE WRONG ADDRESS OR THE PERSON IS NO LONGER AT THE ADDRESS GIVEN?


Please ensure that I am provided with the correct address, including the unit or apartment number if applicable. I am relying on you to be as accurate as possible to ensure a smooth delivery. If I am given the wrong address and am unable to deliver the posy, I will charge a $10 re-delivery fee to send it out again that day or the next trading day.




HELP! THERE’S A PROBLEM WITH MY ORDER! WHAT CAN I DO?


The best way to handle this is to call me on 0404 589 087 if it's urgent. Alternatively, you can contact me here. I’ll do my best to accommodate to your change but because I operate on super-quick turn-around times this may not always be possible and I really need 24-hour’s notice to change an order. For any cancellations, 50% of the total amount will be refunded to make up for losses, which are hard to ascertain.





Flower delivery

A Pocketful of Roses

Wollongong Flower Delivery | Bowral Flower Delivery | Picton Flower Delivery | Camden  Flower Delivery

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